Polycom SoundStation IP 6000 - Manual (Page 77)

Troubleshooting Your Phone
5 - 5
Calling
Symptom Problem Corrective Action
There is no dial tone. Power is not correctly applied to
the phone. Verify that power is correctly applied to the
phone:
•
Check that the display is illuminated.
• Ensure the network cable is inserted
properly on the underside of the
phone. (Try unplugging and
re-inserting the cable.)
There is no audible ring tone. Ringer volume is low, or the
Ring Type is set to Silent Ring. Verify ringer volume and Ring Type:
•
To adjust the ringer volume, press
either of the volume keys when the
phone is in the idle state.
• Check that the Ring Type is not set to
Silent Ring. (See
Updating the Ring
Tone on page 2-8 .)
Outbound or inbound calling is
unsuccessful. Place a call to the phone under
investigation. Check that the display
indicates incoming call information.
A “hollow” phone icon displays at
the top left of the screen. The phone is not registered to a
server. Ask your system administrator to register
the phone to a server.