Planet Technology DVR-460 - Manual (Page 81)

4-CH MPEG-4 Digital Video Recorder 81
Appendix 4 --- TROUBLESHOOTING
Please refer to the table below for easy troubleshooting. The table describes some typical
problems and also their solutions. Please check them before calling your DVR dealer.
Questions Solutions
Check power cord connection. No power
om the outlet. Confirm that there is power supplied fr
DVR rking when pr
button
ight be under “Key ” mode. Pre and
the password to ex de.
is not wo essing any You m Lock ss any key
enter it this mo
Replace with another HD ting. D for tes
Replace with another HD for testin D cable g.
HDD detection failed
re HDD “Master”, “Slave” mode is et. Make su correctly s
Replace with another US rive for B flash d testing. Can our USB flash
sh drive as T32 format and try again.
’t detect y drive
Format the USB fla FA
Confirm the camera is p upplied. ower s
Check the setting of the camera lens.
Check the monitor’s vide
nd conn o cable a ection.
No live video
e camera’s vide nd conn Check th o cable a ection.
Check if the HDD is inst connect alled and ed properly. No r video
Check the “MANUAL RECORD ENABLE” is set to “ON” , and
the record function in the “CAMERA” menu is set to “ON” too.
ecorded
Timer recording is not working Check if “TIMER RECORD ENABLE” option is set to “ON”
and the timer schedule has been arranged.
Check if “EVENT RECORD ENABLE” option is set to “ON”.
Check the detection function “DET” is set to “ON”.
Motion detection recording is not working
Check the detection area “AREA” has been setup.
Can’t play the recorded data on my DVR There must be at least 8192 images of recorded data for
playback to work properly. If not, your DVR will stop the
playback
For example, if the IPS is set to 30, the recording time should
be at least 273 seconds (8192 images / 30 IPS) for the
playback to work properly.
.
Can’t backup the video with audio Make sure the audio cameras are connected to the DVR
channels which support the audio function (CH1, CH2, CH3
and CH4).
Check the DVR firmware version.
Can’t view the DVR images over the
network with IE web browser
Please choose to allow the web browser ActiveX or applet in
the pop-o t message.
u
You need to be a supervisor to operate this function.
Check if
information is correct (IP
Address / Port / User Name / Password).
the network connection
Failed to backup the recorded files of the
DVR from remote PC side.
(For details, please see “Network Backup”
Specify the hard disk (HDD Number) and channel number
(Channel) within which have the recorded data you need.
Check the USB flash drive is formatted to FAT32.
Failed to upgrade the firmware / OSD file
Check the firmware / OSD file is correct.
Check whether if the batteries are installed or not.
Aim at the IR receiving zone and try again.
Can’t use the IR remote control
Check the lock button on the DVR front panel is switched to
the right position.