Palm TapWave Zodiac - Manual (Page 178)

Using Your Zodiac Console 178 178 178 178
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Troubleshooting Troubleshooting Troubleshooting Troubleshooting
For additional troubleshooting information and answers to other frequently
asked questions, visit
http://support.tapwave.com .
I’m having trouble in I’m having trouble in I’m having trouble in I’m having trouble installing add-on software stalling add-on software stalling add-on software stalling add-on software....
Make sure the file you are trying to install is not a compressed file, such as a
ZIP or SIT file. If the application is compressed, you must decompress the file
before installing it.
IIII’m ’m ’m ’m trying to run a game I just installed and I get an trying to run a game I just installed and I get an trying to run a game I just installed and I get an trying to run a game I just installed and I get an
“Authentication Error.” What does this mean? “Authentication Error.” What does this mean? “Authentication Error.” What does this mean? “Authentication Error.” What does this mean?
The games on the Tapwave.com store are locked or signed to a specific Zodiac
serial number. An Authentication Error tells you that the game did not find the
serial number it expected. If you get an authentication error here are a few
things to check:
1. Verify that your Zodiac is registered and that the serial number on your
console matches the number on the registration website.
a. Press the Home button .
b. Tap your user name in the title bar to open the menus.
c. From the App menu, select Info
d. Tap Version at the bottom of the Info screen.
e. Check the device ID number (Serial Number) at the top of the screen.
2. Check the folder(s) where you downloaded the game. Look for a TXT file
with details on installing that particular game. Some games require an
Installer application for the game to install and work properly. Delete the
game and follow the instructions in the TXT file.
3. Make sure the file you are trying to install is not a compressed file, such as
a ZIP or SIT file. If the application is compressed, you must decompress
the file before installing it. Right click the ZIP file, extract all files, and
then run the INSTALLER.EXE file.