Lucent Technologies MERLIN LEGEND 5 - Manual (Page 215)

MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
555-650-118
Issue 1
June 1997
Putting the System to Work
Page 5-35 Optimizing Your System
5
NOTE:
A DLC only passes calling party information when it is not one of the
extensions using a CTI application. For details, see the
Feature Reference.
Figure 5–6. CTI Link Overview
Along with the features they provide, applications can perform these system
functions through a CTI link:
■ Answering calls arriving on an SA button
■ Making calls from an SA button
■ Hanging up calls
■ Hold and retrieving a call on hold at the user’s extension
The link supports applications for customer service and helplines, telemarketing,
sophisticated call-handling, and other purposes where automated access to
computer system-based information is useful. These applications perform
functions such as power dialing of telephone numbers stored in a database, call
monitoring, and integration with pop-up database information about a caller via
their phone number (in this case, the incoming lines be must provided with Caller
ID services through PRI, NI-1 BRI, or a local service provider via the system’s 800
GS/LS-ID module). Pop-up database information can also be generated through
callers’ responses to a voice response unit.
1 2 3 DEF 4 5 6 MNO 7 8 9 WXYZ 0 #
ABC JKL TUV Oper
GHI PQRS
M ess ag e M ute Sp ea ke r
HF AI Fe atu re Vo lum e
Dro p Ho ld
Co nf Tra nsfe r
Hom e Me nu Insp ct Mo re
MLX -10 D
1 2 3 DEF 4 5 6 MNO 7 8 9 WXYZ 0 #
ABC JKL TUV Oper
GHI PQRS M ess ag e M ute Sp ea ke r
HF AI Fe atu re Vo lum e
Dro p Ho ld
Co nf Tra nsfe r
Hom e Me nu Insp ct Mo re
MLX-10D
CAUTION POWER
ON OFF
AG INPUT
FR
GND
Turn of f power bef ore inser ting or remo ving modules
408 GS/LS 44GS or LS Outside Lines/ 8 Analog
T elephones
(A TL)
408 008 MLX 8 MLX (Digital)
T elephones
012
PR OCESSOR
1 2 3 DEF 4 5 6 MNO 7 8 9 WXYZ 0 #
ABC JKL TUV Oper
GHI PQRS
M ess ag e M ute Sp ea ke r
HF AI Fe atu re Vo lum e
Dro p Ho ld
Co nf Tra nsfe r
Hom e Me nu Insp ct Mo re
MLX -10D
Incoming/Outgoing
Calls
Public
Network
VMS/AA
MERLIN LEGEND
Release 5.0
LAN
CTI Link
Telephony Server
Client Desktop