Kodak 4800 - Manual (Page 75)

Troubleshooting E-12
Reference Guide
Data Transfer
Printer doesn’t generate a print
Be sure your printer is connected to the port to which you are sending the file.
If you are printing over a network, you will need to determine whether the problem is in
the network. Try connecting the printer directly to your computer and send the file again.
Parallel printing doesn’t work
Some UNIX workstations have difficulty communicating with the printer using a parallel
connection. Try connecting the printer to the network using a network interface box.
To ensure the highest quality and reliability of the data that is sent to the printers, the
IEEE standard 1284 parallel cable is required to be used when utilizing the parallel port
on the printers.
This standard uses shielded twisted pair technology that reduces noise and increases
performance at higher transfer speeds.
Be sure that your parallel cable does not exceed the maximum of 10 ft.
Try using another parallel cable. Be sure that it is securely connected.
Problems printing over a network
Be sure that the printer is configured to run on the network. Pick a driver in your soft-
ware that is also listed under Emulation on the printer.
No output when printing from Unix
If you encounter “no output” problems when printing from Unix, try the following:
1. Check the printer hardware.
• Check that the printer is plugged in and turned on.
• Check that the cable is connected to the port on the printer and the port on the
workstation or server.
· Check that the cable is the correct cable and is not defective.
· If the printer is connected to a serial port, make sure the cable supports
hardware flow control. A NULL modem adapter needs to support this.
· Check that hardware switches for the port are correctly set.