Sun Microsystems Sun Fire X2100 M2 - Manual (Page 15)

Chapter 1 Setting Up the Sun Fire X2100 M2 Server Hardware 11
Contacting Support
If the troubleshooting procedures in this chapter fail to solve your problem, use
TABLE 1-4 to collect information that you might need to communicate to the support
personnel. TABLE 1-5 lists the Sun web sites and telephone numbers for additional
technical support.
TABLE 1-4 System Information Needed for Support
System Configuration Information Needed Your Information
Sun service contract number
System model
Operating environment
System serial number
Peripherals attached to the system
Email address and phone number for you and a
secondary contact
Street address where the system is located
Superuser password
Summary of the problem and the work being done
when the problem occurred
Other Useful Information
IP address
Server name (system host name)
Network or internet domain name
Proxy server configuration
TABLE 1-5 Sun Technical Support Contacts
Server Documents and Support Resources URL or Telephone Number
PDF files for all the current Sun Fire
X2100 M2 server documents. http://www.sun.com/documentation/
Solaris™ 10 and other software
documents. This web site has full
search capabilities. http://docs.sun.com/documentation/
Discussion and troubleshooting
forums. http://supportforum.sun.com/