Juniper Networks EX4200 - Manual (Page 25)

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Requesting Technical Support
Technical product support is available through the Juniper Networks Technical
Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support
contract, or are covered under warranty, and need post-sales technical support, you
can access our tools and resources online or open a case with JTAC.
■ JTAC policies—For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at
http://www.juniper.net/customers/support/downloads/7100059-EN.pdf .
■ Product warranties—For product warranty information, visit
http://www.juniper.net/support/warranty/ .
■ JTAC hours of operation—The JTAC centers have resources available 24 hours a
day, 7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with
the following features:
■ Find CSC offerings: http://www.juniper.net/customers/support/
■ Search for known bugs: http://www2.juniper.net/kb/
■ Find product documentation: http://www.juniper.net/techpubs/
■ Find solutions and answer questions using our Knowledge Base:
http://kb.juniper.net/
■ Download the latest versions of software and review release notes:
http://www.juniper.net/customers/csc/software/
■ Search technical bulletins for relevant hardware and software notifications:
https://www.juniper.net/alerts/
■ Join and participate in the Juniper Networks Community Forum:
http://www.juniper.net/company/communities/
■ Open a case online in the CSC Case Management tool: http://www.juniper.net/cm/
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