GCC Printers 16 - Manual (Page 87)

3-4 GCC Elite Color 16 Series User’s Guide
Troubleshooting
Description Cause Action
Recurring smudges Dirt in the paper path. Print several blank sheets.
The drum cartridge, transfer roller, or
fuser unit is old or damaged. Check the condition of the drum cartridge,
transfer roller and fuser unit, and replace as
necessary.
See “Drum Cartridge” on page 5-8 , or
See “Transfer Roller Cartridge” on page 5-13 ., or
See “Fuser Unit” on page 5-16 .
Ink smears when rubbed The paper is damp. Replace the paper.
See “Paper Handling” on page 2-6 .
The paper is outside the recommended
specification range. Replace the paper with a recommend size and
type, and confirm that your printer driver settings
are correct.
See “Paper Handling” on page 2-6 .
Black pages The drum cartridge is old or damaged. Replace the drum cartridge.
See “Drum Cartridge” on page 5-8 .
The high-voltage supply is defective. Contact your GCC dealer or a GCC Customer
Service Center for assistance.
Blank pages Two or more sheets may be feeding at
once. Remove the paper stack from the tray, fan it, and
reinsert it.
The drum cartridge is old or damaged. Replace the drum cartridge.
See “Drum Cartridge” on page 5-8 .
The high-voltage supply is defective. Contact your GCC dealer or a GCC Customer
Service Center for assistance.