Quintum Technologies Tenor DX - Manual (Page 85)

P/N 480-0049-00-10 8-5
Chapter 8: System Alarms
Critical IVR Configuration Missing Appears if an attempt to make an IVR call has been
made when a valid IP address is not configured.
Occurs if an IVR call has been passed through acci-
dently, without a real intention to use IVR for subse-
quent calls, while both of the servers were disabled. In
order to clear the alarm, a user will have to change one
of the IP addresses to some value, and then disable it
again.
Critical RADIUS Configuration Missing Appears when a RADIUS request is made and one or
more required configuration parameters are missing.
This alarm is cleared when the required RADIUS
parameters are configured via CLI.
Critical RADIUS Server Not Responding Appears when none of the configured RADIUS servers
respond.
This alarm is cleared when any of the RADIUS servers
respond or the RADIUS server is disabled via CLI.
Major Major Software Error A software error has occurred that affects system signal-
ing, interfaces, or other major operation.
Major File Missing in the File Server This alarm will be reported to the system when a partic-
ular voice prompt file is not found in the IVR Prompt
Server.
This alarm applies only to the system with enabled IVR
functionality.
Major Switch to other RADIUS server Appears when the current RADIUS server stops
responding after three consecutive calls end in timeouts
and another RADIUS server is configured, the Tenor
will then switch to the next RADIUS server.
Minor Call Event(s) Lost A call has failed.
Minor Missing or Incorrect Profile The configuration profile has caused a problem.
Minor Minor Software Error A software error has occurred but will not affect the
operation of the complete system.
Minor No response to seizure There has been a problem with the T1 line.
Minor Remote end did not back off in a glare
situation An incoming and outgoing call went through at the same
time, and the remote end call did not back off.
Minor Unit resource constrained A shared resource in the unit loads the system.
Severity
(appears as
part of severity
field)
Alarm Description
(text appears in desc field)
Definition