Quintum Technologies Tenor DX - Manual (Page 102)

P/N 480-0049-00-10 10-7
Chapter 10: Using IVR
Configure Voice Prompts
What is a Voice Prompt?
A voice prompt is a pre-recorded message played for a caller at specific times during a call; the actual voice
messages used in the prompting process are stored internally in the form of audio files that can be recorded by
a recording studio. The audio files can then be played back over the PSTN connection to the caller in mes-
sages such as “ Enter Account Number”, “Enter PIN number”, “Enter Card Number”, etc.
When a Tenor DX system is re-started, it has all voice prompts stored in the Tenor DX’s cache memory for
replay.
Voice Prompt Requirements (English Requirements)
NOTE: To ensure good speech quality, the voice prompts should be professionally recorded in a studio.
Table 10-2 specifies requirements for each voice file recorded. Definitions for each column entry are listed
below.
• Filename. Actual filename under which the appropriate pre-recorded speech is to be stored. The voice
files should be in CCITT G711
µ
-Law format and stored with .wav extension (no application-specific
headers, like in the files generated by the Microsoft Recorder, are allowed).
• Suggested Content. This field contains a particular piece of speech which represents the voice file,
played back along with other file(s) during the actual IVR call. For these particular cases, the voice files
should be carefully recorded, using appropriate intonation patterns.
• Example with other Voice Files. This field uses the specified voice file with other possible voice files.
For example, the file [enter] + [account_number] has the following contents: Please enter your account
number. The “+” indicates “in addition to” the filename.
• Usage Example. This field represents the actual pre-recorded speech being used in a specific speech pat-
tern.
Table 10-2 File Conventions for Recorded Files
Filename Suggested Content
Example with other Voice
Files
Usage Example
account_expired “Your card has expired.” [account_expired] +
+ [good_bye] Your card has expired.
Goodbye.
account_number “account number” [enter] + [account_number]
+ [pound_key] Enter account number fol-
lowed by the pound key.
and “and” - -
blocked “The number you have
dialed is blocked.” [blocked] + [hang_up] The number you have
dialed is blocked. Please
hang up and call again
later.