AltiGen MAXCS 7.5 MaxAgent - Manual (Page 93)

MaxAgent Manual 87
Index
Numerics
802.1 78
A
AA state 13
Account Codes 45
ACT 1
ACT, integrating with 74
ActiveX control 56
all calls recorded 44
answer options 66
auto attendant 33
auto upgrade 4
auto-dialing 27
from Internet Explorer 63
from MS Office programs 63
B
busy call handling 65
Busy state 13
C
call handling
configuration 64
call history 52
call holding 30
Call Pending state 13
call recording 46
call transfer 31
call waiting 30
multiple 66
calling
by auto-dial 27
using shortcut keys 27, 62
conference call 33
Conference state 13
conferencing
MeetMe 36
station 34
configuration
call handling 64
general 59
connected 13
contacts screen pop, configuring 75
CRM integration 74
D
databases 1
dialing
by name 26
by number 26
speed dial 28
dialtone 13
distribution lists 70
Do Not Disturb 65
downgrade procedure 4
drop from conference 35
E
echo suppression 77
enable
live call handling 66
multiple call waiting 66
single call waiting 65
Error call state 13
error messages 85
exit 19
external databases 1
F
flash button 30
forwarding all calls 64
forwarding voice mail 49
G
general configuration 59
GoldMine 1
GoldMine, integrating with 74
H
history logs 52
history window 52