AltiGen MAXCS 7.5 MaxAgent - Manual (Page 20)

14 MaxAgent Manual
• Ringing — an outgoing call is ringing another phone or an
incoming call is ringing your phone
Name — the name of the person on the other end of the call, if
available
Number — the phone number at the other end of the call
Group — your workgroup number for this call
DNIS — the DNIS number, if appropriate
Duration — duration of the call
Conference — indicates the conference host
User Data — data entered by an agent and carried with a trunk
call
IVR Data — this field is filled by the IVR
To hide a column you don’t want to see, right-click a column
heading and uncheck the column.
To rearrange columns, click and drag a column heading to
where you want it.
Accessing a Context Menu for a Call
If you are using an IPTalk session, you can right-click a call to
access a context menu for that call. Then select from commands
available for that call.
Tabbed Pages
Thirteen tabbed pages are available on the bottom half of the
MaxAgent screen: Voicemail, Contacts, Greeting, Performance,
History, Directory, WG Status, Speed Dial, WG Voicemail, MeetMe,
Monitor, WG Queue, and LinePark. (If you have enabled MaxCall,
the MaxCall tab is available also. MaxCall requires a license and is
discussed in “Using MaxCall” on page 81.)