AltiGen MAXCS 7.5 MaxAgent - Manual (Page 19)

MaxAgent Manual 13
Call Information Panel
The call information panel displays several columns of information
about calls:
Record — shows when a call is being recorded
State — the state of the currently active call:
• AA — the call is being transferred to an auto attendant
• Busy — callee is busy or not available
• Call Pending — the call is placed into a workgroup queue
• Conference — the call is in conference
• Connect — the call is connected
• Dial Tone — a dial tone is present, and MaxAgent is ready to
dial out
• Error — receipt of an error tone
• Hold — the call is on hold
• Hold Pending — the call is being transferred or conferenced
• Idle — the extension is not in use
• Play VM — playing voice mail (The Duration field displays
the duration of the voice mail as it plays. The duration display
does not reflect fast forward or fast backward.)
• Record — recording an introductory message
• Ringback — caller sees this state while the callee’s phone is
ringing
Click the x to
clear the dial
field or close
the dial pad Dialer field
Dial
button
pops
up dial
pad