AltiGen MAXCS 7.5 MaxAgent - Manual (Page 38)

32 MaxAgent Manual
At any time before or after the person you’re transferring to
answers the phone, you can cancel the transfer by clicking the No
button or by closing the dialog box.
If the transfer is canceled, MaxAgent reconnects the call to your
extension. The call is also reconnected if the third party doesn’t
answer.
Displaying a Note on the IP Phone LCD
If you want the note you type in the User Data field of the call to
be displayed on the IP phone LCD of the person receiving the call,
do the following:
In the Call Comment field of the User Data dialog box, enter
DISP=
and follow that with your text (for example, DISP=new
customer
). DISP (for “display”) is case-sensitive.
This feature works only with inbound trunk calls.
Transferring to Voice Mail
While connected to a call, click the To VM button in the toolbar. In
the box that pops up, choose the extension you want to send the
call to, then click OK. (You can sort extensions by number or by
name.)