Pick up calls from queue, Using maxagent with polycom phones, Device auto-answer – AltiGen MAXCS 7.5 MaxAgent User Manual
Page 62
56 MaxAgent Manual
Pick Up Calls from Queue
To pick up a call from a workgroup queue, click on the queued call
and click the Pickup Call button. If you are connected to a caller,
the current call will be put on hold and the queued call is
connected.
Note: This feature must first be enabled by the system
administrator.
Using ActiveX Control with Third Party
Applications
The MaxAgent ActiveX Control Object is an ActiveX Object. It
works with MaxAgent by getting call-related information from
MaxAgent, which acts as a server. Based on the call information,
MaxAgent will implement corresponding actions, such as popping
up corresponding customer information and logging Caller ID into
a database. For more information on using ActiveX with MaxAgent,
refer to the “MaxAgent ActiveX Programmer’s Guide” available
from AltiGen’s we
Using MaxAgent with Polycom Phones
MaxAgent 7.5 offers improved integration with Polycom phones;
refer to the MAXCS 7.5 Polycom user guides for full details.
You can perform many actions via your Polycom phone or via
MaxAgent (or another client). Note that whichever device you
initially use, you must continue using that device until all calls drop
or only one call is connected.
For example, if you put a call on hold via MaxAgent, to resume the
call use MaxAgent. Likewise, if you answer multiple calls via your
phone, to release calls (or perform other actions), use your phone.
You will see a notation on your MaxAgent screen reminding you if
you forget this general rule.
Device Auto-Answer
If your extension has a Polycom Advanced Features license, you
can configure MaxAgent to answer or place calls via your phone.
(VVX models only)