Related documentation, Getting help for kofax products – Kofax SupplierExpress User Manual
Page 10
Preface
10
Kofax SupplierExpress Administrator's Guide
Related Documentation
For more information about SupplierExpress, see:
SupplierExpress Installation Worksheet
Use this worksheet to collect the information needed to install or upgrade
SupplierExpress.
SupplierExpress Release Notes
Use this document to learn what is new with the latest SupplierExpress release, identify
outstanding defects and work-around solutions (where applicable), and learn which
defects the release fixes.
Getting Help for Kofax Products
Kofax regularly updates the Kofax Support site with the latest information about Kofax
products.
To access some resources, you must have a valid Support Agreement with an authorized
Kofax Reseller/Partner or with Kofax directly.
Use the tools that Kofax provides for researching and identifying issues. For example, use the
Kofax Support site to search for answers about messages, keywords, and product issues. To
.
The Kofax Support page provides:
▪ Product information and release news
Click a product family, select a product, and select a version number.
▪ Downloadable product documentation
Click a product family, select a product, and click Documentation.
▪ Access to product knowledge bases
Click Knowledge Base.
▪ Access to the Kofax Customer Portal (for eligible customers)
Click Account Management and log in.
To optimize your use of the portal, go to the Kofax Customer Portal login page and click
the link to open the Guide to the Kofax Support Portal. This guide describes how to access
the support site, what to do before contacting the support team, how to open a new case or
view an open case, and what information to collect before opening a case.
▪ Access to support tools
Click Tools and select the tool to use.
▪ Information about the support commitment for Kofax products
Click Support Details and select Kofax Support Commitment.
Use these tools to find answers to questions that you have, to learn about new functionality,
and to research possible solutions to current issues.