VEGA LUCOM EDGE router ER75i v2 SL USER’S GUIDE - Manual (Page 97)

GUARANTEE
97
13. Guarantee Claim Guidelines
Dear customer,
The product that you have purchased was tested by the manufacturer and, before
it was sold, the product’s functions were checked once more by our company’s technician.
However if, in spite of the above-mentioned measures, a breakdown of this product occurs
during the guarantee period, which makes proper utilization of the product impossible,
we ask you to observe the Guarantee Claim Guidelines when asserting a guarantee claim.
To facilitate the possible guarantee claim procedure, please, when taking over
the product, make sure that the seller, who is selling you the product, has properly filled
in the relevant parts of the guarantee certificate, including the date of sale, stamp
and signature.
This guarantee claim procedure applies to the products that have been purchased.
This guarantee claim procedure does not apply to the services that have been provided.
Guarantee periods of products
Guarantee of the purchased device, power supply unit, antenna, data cable,
and possible accessories is provided, with a guarantee period of 24 months from the date
of sale. The date of sale is at the same time the date of acceptance of the product
by the customer.
Lodging a guarantee claim
The guarantee claim must be lodged at the seller from whom the relevant object
of the guarantee claim has been purchased. When lodging the guarantee claim,
the customer is to submit the properly filled-in guarantee certificate and the complete object
of the guarantee claim. The object of the guarantee claim should be submitted in a state
corresponding to the state at the sale.
Caution!
The seller does not guarantee that individual settings or data stored in the object
of the guarantee claim will be retained.
When lodging the guarantee claim, the customer is obligated to specify the particular
defect of the guarantee claim object, possibly its symptoms and, furthermore, the particular
right resulting from the liability for defects that he is asserting.
Settling a guarantee claim
Depending on the circumstances, the seller shall ensure the defect removal free
of charge; possibly, the seller shall exchange the object of the guarantee claim for a new
product or, possibly, settle the guarantee claim in a different way which is in compliance
with the Civil Code and with the Consumer Protection Act.
At the moment when the customer has lodged the guarantee claim and the object
of the guarantee claim has been accepted by the seller, running of the guarantee period
is interrupted. Running of the guarantee period shall continue from the date of acceptance
of the repaired object of the guarantee claim or of the exchanged faultless product
by the customer or, in the event that neither of the two has been accepted by the customer,
from the date when the customer was obligated to accept the repaired object
of the guarantee claim or the exchanged product. In the event that a guarantee claim
resulting from a defect covered by the guarantee has been lodged and the defective object
of the guarantee claim has been exchanged by the seller for a new product (including the
exchange of the IMEI), the ownership of the original object of the guarantee claim is passed
LUCOM GmbH * Ansbacher Str. 2a * 90513 Zirndorf * Tel. 09127/59 460-10 * Fax. 09127/59 460-20 * www.lucom.de