HP Color LaserJet Enterprise M751n Laser Printer - Manual (Page 73)

Troubleshoot Cartridge Policy control panel error messages
Error message Description Recommended action
10.0X.30 Unauthorized Cartridge The administrator has configured this
printer to use only genuine HP supplies that
are still under warranty. The cartridge must
be replaced to continue printing.
Replace the cartridge with a genuine
HP toner cartridge.
If you believe you purchased a genuine
HP supply, visit www.hp.com/go/
anticounterfeit to determine if the toner
cartridge is a genuine HP cartridge, and
learn what to do if it is not a genuine
HP cartridge.
Enable or disable the Cartridge Protection feature
NOTE: Enabling or disabling this feature might require entering an administrator password.
Use the printer control panel to enable the Cartridge Protection feature
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
● Manage Supplies
● Cartridge Protection
3. Select Protect Cartridges .
4. When the printer prompts to confirm, select Continue to enable the feature.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature off does not turn off protection for cartridges that are currently installed.
Use the printer control panel to disable the Cartridge Protection feature
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
● Manage Supplies
● Cartridge Protection
3. Select Off .
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
1. Open the HP Embedded Web Server (EWS):
a. Find the printer IP address. On the printer control panel, press the button, and then use the arrow
keys to select the Ethernet
menu. Press the OK button to open the menu and display the IP
address or host name.
ENWW Configure the HP toner-cartridge-protection supply settings 63