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Resolve print-quality problems, Introduction, Troubleshoot print quality – HP Color LaserJet Enterprise M751n Laser Printer User Manual

Page 171: Update the printer firmware, Print from a different software program, Check the paper-type setting for the print job, Introduction troubleshoot print quality

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Resolve print-quality problems

Introduction

Use the information below to troubleshoot print-quality problems, including issues with image quality and color

quality.

The troubleshooting steps can help resolve the following defects:

Blank pages

Black pages

Colors that do not align

Curled paper

Dark or light bands

Dark or light streaks

Fuzzy print

Gray background or dark print

Light print

Loose toner

Missing toner

Scattered dots of toner

Skewed images

Smears

Streaks

Troubleshoot print quality

To resolve print-quality issues, try these steps in the order presented.

To troubleshoot specific image defects, see Troubleshoot image defects.

Update the printer firmware

Try upgrading the printer firmware.

Print from a different software program

Try printing from a different software program. If the page prints correctly, the problem is with the software

program from which you were printing.

Check the paper-type setting for the print job

Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy

or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.

ENWW

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