HP LaserJet Pro 4001dw Monochrome Wireless Printer - Manual (Page 69)

Solve problems 6
Troubleshoot problems with the printer. Locate additional resources for help and technical support.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/lj4001-4004 .
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Customer support
Find support contact options for your HP printer.
Table 6-1 HP support options
Support option Contact information
Get telephone support for your country/region
Have the printer name, serial number, date of purchase, and
problem description ready
Country/region phone numbers are on the flyer that was in the
box with the printer or at
support.hp.com .
Get 24-hour Internet support, and download software utilities
and drivers www.hp.com/support/lj4001-4004
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register the printer www.register.hp.com
Restore the factory-set defaults
Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It
will not reset the page count, or tray size.
To restore the printer to the factory-default settings, follow these steps.
CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it
also deletes any pages that are stored in the memory.
1. On the printer control panel, press the OK button to display the Home screen.
60 Chapter 6 Solve problems