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104 chapter 6 solve problems – HP LaserJet Pro 4001dw Monochrome Wireless Printer User Manual

Page 113

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Table 6-9

Gray background or dark print

Sample

Description

Possible solutions

The image or text is darker than
expected and/or the background is gray.

1.

Make sure that the paper in the
trays has not already been run
through the printer.

2.

Use a different paper type.

3.

Reprint the document.

4.

Mono models only: From the Home
screen on the printer control panel,
go to the

Adjust Toner Density

menu, and then adjust the toner

density to a lower level.

5.

Make sure that the printer is
within the supported operating
temperature and humidity range.

6.

Replace the cartridge.

7.

If the issue persists, go to

support.hp.com

.

Table 6-10

Image placement defects

Sample

Description

Possible solutions

The image is not centered, or is skewed
on the page. The defect occurs when the
paper is not positioned properly as it is
pulled from the tray and moves through

the paper path.

1.

Reprint the document.

2.

Remove the paper and then reload

the tray. Make sure that all the
paper edges are even on all sides.

3.

Make sure that the top of the paper

stack is below the tray-full indicator.
Do not overfill the tray.

4.

Make sure that the paper guides

are adjusted to the correct size
for the paper. Do not adjust the
paper guides tightly against the
paper stack. Adjust them to the
indentations or markings in the tray.

5.

If the issue persists, go to

support.hp.com

.

104

Chapter 6 Solve problems