PLANET IKVM-17080 User Manual

Page 62

Appendix B Troubleshooting & Frequently Asked Questions

Question

Answer

55B

The remote mouse doesn’t

work or is not synchronous

Make sure the mouse settings in IKVM-17080 / IKVM-17160 match
the mouse model. There are some circumstances where the mouse
synchronization process could behave incorrectly, refer to Section
3.4.3 for further explanation.

The video quality is bad or
the picture is grainy

Try to correct the brightness and contrast settings (see section 4.3.1)
until they are out of a range where the picture looks grainy. Use the
auto adjustment feature to correct a flickering video.

Was the correct combination of user and password given? On
delivery, the user ”super” has the password ”pass”. Moreover your
browser must be configured to accept cookies.

The Remote Console window
can’t connect to IKVM-17080
/ IKVM-17160.

Possibly a firewall prevents access to the Remote Console. Make
sure the TCP port numbers 443 or 80 are open for incoming TCP
connection establishments.

No connection can be
established to IKVM-17080 /
IKVM-17160.

Check whether the network connection is working in general (ping
the IP address of IKVM-17080 / IKVM-17160). If not, check network
hardware. Is IKVM-17080 powered on? Check whether the IP
address of IKVM-17080 / IKVM-17160 and all other IP related
settings are correct! Also verify that all the IP infrastructure of your
LAN, like routers etc., is correctly configured. Without a ping
functioning, IKVM-17080 / IKVM-17160 can’t work either.

Special key combinations,
e.g. ALT+F2, ALT+F3 are
intercepted by the console
system and not transmitted
to the host.

You have to define a so-called ’Button Key’. This can be done in the
Remote Console settings.

In the browser the
IKVM-17080 / IKVM-17160
pages are inconsistent or
chaotic.

Make sure your browser cache settings are feasible. Especially
make sure the cache settings are not set to something like ”never
check for newer pages”. Otherwise IKVM-17080 / IKVM-17160
pages may be loaded from your browser cache and not from the
card.

Windows XP doesn’t awake
from standby mode

This is possibly a Windows XP problem. Try not to move the mouse
while XP goes in standby mode.

Can’t upload the signed
certificate in MacOS X

If an ’internal error’ occurs while uploading the signed certificate,
either change the extension of the file to .txt or add a file helper using
the Internet Explorer preferences for this type of file. Make sure that
the encoding is plain text and the checkbox ’use for outgoing’ is
checked. Another possibility is to use a Mozilla based browser.

Every time I open a dialog
box with some buttons the
mouse pointers are not
synchronous anymore

Please check, if you have an option like ”‘Automatically move mouse
pointer to the default button of dialog boxes”’ enabled in the mouse
settings of the operating system. This option needs to be disabled.