SMA SB 700U - Manual (Page 75)

SB700U-11:SE3207 SMA America 7-1
Section 7:
Troubleshooting
General
Our quality control program assures that each inverter is manufactured to exacting
specifications and is thoroughly tested before leaving the factory. If you encounter
difficulty with the operation of your inverter, please follow the steps below in an
effort to correct the problem.
• Check the blinking code on the lid of the Sunny Boy and compare the code with the
blinking codes in chapter 6.
• Check and record the exact "Mode" and "Error" messages on the LCD display or oth-
er communication system if installed. Take appropriate action to correct the issue.
• If necessary, check the DC and AC voltages at terminals inside the inverter. Be sure
to observe all of the safety precautions listed throughout this manual when doing so,
or hire a qualified professional.
• If the system problem persists, contact technical support at: 530.273.4895 Ext.101
In order to better assist you when contacting SMA America, please provide the
following information. This information is required before removing the inverter from
service and prior to making a warranty claim.
Information Regarding the Sunny Boy:
• Serial number
• Model number
• Short description of the problem
• Blinking code (chapter 6)
• What error code is indicated? (Provided a communication option is installed)
• AC line voltage
• DC line voltage
• Check GFDI fuse
• Can you reproduce the failure? If yes, how?
• Has this problem occurred in the past?
• What were the ambient conditions when the problem occurred?