SMA VIEW-10 - Manual (Page 44)

11 Troubleshooting SMA Solar Technology AG / SMA America, LLC
44 SunnyView-BA-en-13 User Manual
None or only some of the online
data is displayed. WLAN connection is not active.
Corrective measures:
• Make sure the router is switched on.
• Make sure the router supports DHCP.
• Make sure DHCP is enabled for the router.
• Check the WLAN connection (see Section 8.17) and your
access data (see Section 8.15).
The WLAN connection is too weak. The wireless connection may
be disturbed by ambient conditions.
Corrective measures:
• Check the quality of the WLAN connection on
the Sunny View. Place the Sunny View closer to the router if
necessary.
Online data is not enabled.
Corrective measures:
• Make sure that online data is configured properly
(see Section 8.19).
Instead of the plug-in power supply provided, you are using a
plug-in power supply that is not suitable for the Sunny View.
Corrective measures:
• Use only the plug-in power supply provided.
Consumption data is not
properly displayed or not
displayed at all (only valid in
Japan for PV plants with
SMA CT Meter). The SMA CT Meter is not connected properly or the Bluetooth
connection is too weak.
Corrective measures:
• Reduce the distance between the Sunny View and
the SMA CT Meter.
• Make sure the SMA CT Meter is installed properly
(see installation manual of the SMA CT Meter).
Diagrams are displayed with
gaps or pointed forms. After commissioning the Sunny View, the time in the Sunny View
was set ahead or behind.
This only affects the diagram display, not the calculated energy
values.
Problem Cause