SMA VIEW-10 - Manual (Page 41)

SMA Solar Technology AG / SMA America, LLC 11 Troubleshooting
User Manual SunnyView-BA-en-13 41
11 Troubleshooting
Problem Cause
Sunny View does not list the
NetID of your PV plant. In your PV plant, no device is within the radio range of the
Sunny View.
Corrective measures:
• Reduce the distance between the Sunny View and the
PV plant device.
Devices of your PV plant are not in operation.
Corrective measures:
• Commission the devices.
The NetID 0 (Bluetooth off) is set for the devices.
Corrective measures:
• Set the NetID of your PV plant for the devices.
Sunny View does not list all the
devices of your PV plant. Sunny View completed the PV plant search before all devices
were connected to one another. For PV plants with many devices,
it may take several minutes until all devices are connected to one
another.
Corrective measures:
• Repeat the PV plant search.
Not all devices are connected to one another. The wireless
connection of several devices may be disturbed by ambient
conditions.
Corrective measures:
• Check the connection quality of the devices
(see the respective manual). The connection quality of all
devices must at least be "good".
Not all devices are connected to one another. In certain devices,
the NetID of your PV plant may not be set.
Corrective measures:
• Make sure that the NetID of your PV plant is configured on
the devices.