Visara Master Console Center Troubleshooting Guide - Manual (Page 9)

Chapter 1 MCC Software
Troubleshooting Guide 9
Licensing Issues
Description Possible Cause(s) Resolution
MCC license error
displayed. Missing or incorrect
license.cfg file. Contact Visara Technical
Support for the required
file and install it as
/usr/ics/license.cfg. See
the Administration
Guide.
Expired license.cfg file. Contact Visara Technical
Support for a new
license.
Login Problems
Description Possible Cause(s) Resolution
Login incorrect message. User entered incorrect
login and/or password.
Identify and enter correct
login and password.
The maximum number of
users is already logged in.
See Licensing Issues
above.
X terminal issue. See X terminal Login
Problems 16.
Invalid login message. User not defined as a
login user. Add the user as a login
user. See the
Administration Guide.
User ID not found in
authority file.
User is not defined as a
MCC user.
Add the user as a MCC user
ID with the proper security
groups. See the
Administration Guide.
Login attempts fail and
return the user to the
chooser menu.
X session problems. View the
/usr/home//.xsession
and .profile files for errors,
and modify as necessary.