Visara Master Console Center Troubleshooting Guide - Manual (Page 16)

Visara Master Console Center
16 © Visara International 2007
Login Problems
Description Possible Cause(s) Resolution
Login incorrect message. User entered incorrect
login and/or password.
Identify and enter correct
login and password.
The maximum number of
users is already logged in. See Licensing Issues on
page 9.
X terminal issue. See MCC Access Issues on
page 15.
Invalid login message User not defined as a
login user.
Add the user as a login
user. See the
Administration Guide.
User ID not found in
authority file User is not defined as a
MCC user. Add the user as a MCC
user ID with the proper
security groups. See the
Administration Guide.
Login attempts fail and
return the user to the
chooser menu.
X session problems View the
/usr/home//.xsession
and .profile files for errors,
and correct as necessary.
GUI Problems
Description Possible Cause(s) Resolution
GUI runs slowly. Busy or slow network. Isolate the MCC server
from the corporate
network or minimize
network traffic.
MCC software runs
slowly.
Orphan processes may be
running.
Identify and kill any
orphan processes.
MCC GUI does not
appear.
X session problems. View the
/usr/home//.xsession
and .profile files for errors,
and correct errors as
necessary.
MCC daemons not
running. Enter a Unix restart or
shutdown -r now command
to start the MCC software
including daemons.