Visara Master Console Center Troubleshooting Guide - Manual (Page 13)

Troubleshooting Guide 13
Chapter 3 Network
Connectivity Issues
Description Possible Cause(s) Resolution
No connection to
workstations, X terminals,
ThinClients or servers from
MCC server.
No physical connection
between MCC server and
network.
Check link light on MCC
Ethernet card and
associated networking
devices.
Incorrect type of cabling. Replace incompatible cabling.
Incorrect IP address. Run ifconfig –a from the
MCC console. Verify eth is
correct IP and net mask.
Missing or incorrect
default gateway. Run netstat –rn from the
MCC console. Check the
correct default gateway is
installed.
Cannot login to MCC. No username. Incorrect or
expired password. Contact Unix administrator
for resolution.
X server errors. Check .xsession-error file
in user home directory for
errors, and correct as
necessary.
Telnet Connection from gwcharcons
Description Cause Resolution
Cannot connect to the
MCC from gwcharcons.
No network connection. Confirm the MCC can be
pinged from the terminal
running gwcharcons.
Investigate network problem
if ping fails.
Ensure the terminal
running gwcharcons is set
for a VT100 session.