Visara Master Console Center Troubleshooting Guide - Manual (Page 3)

Troubleshooting Guide 3
Contents
Technical Support...........................................................................2
Contacting the Visara Intellicenter ..................................................2
Notices ...........................................................................................2
About This Manual.................................................................................5
Purpose of This Manual......................................................................5
Organization of This Manual...............................................................5
Chapter 1 MCC Software .......................................................................7
Configuration Problems ......................................................................7
Problems Adding or Viewing Consoles...............................................7
GUI Problems .....................................................................................8
HMC Problems ...................................................................................9
Licensing Issues .................................................................................9
Login Problems ..................................................................................9
Security Problems ............................................................................10
Unix Permissions Problems..............................................................10
User Problems..................................................................................10
Chapter 2 MCC Hardware....................................................................11
EBUS Connectivity ...........................................................................11
Modem Problems .............................................................................12
MCC Server Problems......................................................................12
Chapter 3 Network ...............................................................................13
Connectivity Issues...........................................................................13
Telnet Connection from gwcharcons ................................................13
Chapter 4 X-Terminal or Emulator......................................................15
MCC Access Issues .........................................................................15
Login Problems ................................................................................16
GUI Problems ...................................................................................16