Visara Master Console Center Troubleshooting Guide - Manual (Page 15)

Troubleshooting Guide 15
Chapter 4 X-Terminal or Emulator
MCC Access Issues
Description Possible Cause(s) Resolution
X terminal or emulator
(for example, Exceed)
does not boot.
NFS errors. Ensure the X terminal or
emulator is in the MCC’s
/etc/hosts file.
Ensure the MCC’s
/etc/exports file contains
/usr –ro.
Ensure the nfsd daemon
is running.
Network connection
errors (no physical
connection).
Check if it is possible to ping
the MCC. Check Ethernet
connections if pinging fails.
Check the IP addresses of
the X terminal and MCC.
Ensure the host IP
address is the MCC’s IP
address.
No gateway or incorrect
gateway configured on X
terminal or emulator.
MCC is not displayed in X
terminal selection menu. Gateway or routers are
configured incorrect,
causing network traffic
not to flow.
See the Administration
Guide for how to install the
X terminal or emulator.
Attempt to reboot the X
terminal or emulator. If it
fails to reboot, diagnose as if
there is no connection.
Emulator does not connect to
the MCC.
No connection to MCC
server.
Check if it is possible to
ping the MCC. Check
Ethernet connections if
pinging fails.
Check gateways on MCC
and PC.