Visara Master Console Center Troubleshooting Guide - Manual (Page 12)

Visara Master Console Center
12 © Visara International 2007
Modem Problems
Description Possible Cause(s) Resolution
Modem does not answer
when dialing in.
No power to modem (if
external).
Verify power is turned on to
the modem.
Power to the modem,
but no answer Cable unplugged. Reseat all cables into modem.
Modem not initialized. Check the /etc/inittab file to
ensure proper definition.
Bad phone line. Verify the line and number
assigned to the wall jack are
operational, and have not been
changed.
MCC Server Problems
Description Possible Cause(s) Resolution
Server will not power
up.
No line voltage on wall
socket.
Verify line voltage on wall
socket.
Bad power supply unit. Replace power supply unit.
No display on local
monitor.
Cable not in correct port. Verify cable is plugged in.
No power on the
monitor Check power supply.
MCC Server will not
connect to the network.
Network setup not
correct.
Run networking tools and
verify entries are correct.
Bad connection. Verify cable and connections
are good on both ends.
Unable to mount a CD. Bad CD-ROM drive. Replace CD-ROM drive.
Bad CD. Try another known good CD.