Visara Master Console Center Troubleshooting Guide - Manual (Page 7)

Troubleshooting Guide 7
Chapter 1 MCC Software
Configuration Problems
Description Possible Cause(s) Resolution
MCC fails configuration
checker program
(CFGCHK).
Incorrect configuration
file (.cfg) entry.
Correct the appropriate
line(s) in the .cfg file as
indicated by CFGCHK.
See the Administration
Guide.
Problems Adding or Viewing Consoles
Description Possible Cause(s) Resolution
Console name does not
appear in Console
Selection window.
Error in system.cfg file
entry for the affected
console.
Run the configuration
checker program CFGCHK
(see the Administration
Guide).
Security for the console is
set to "none".
Set the console to VIEW
or UPDATE in Security
(see the Administration
Guide).
Console icon is red in
Console Selection window.
Bad or disconnected cable
from the MCC to the
console port.
Check cable is connected.
Try a different (known
working) cable.
Bad console cable adaptor
or pinout configuration.
Try a different known
working adaptor, or change
pinout configuration.
Network is unreachable. Bad network cable, or IP
address.
Console icon is yellow. ConsoleManager daemon
(gwebusmgrd) is not
running.
Start the Console
Manager daemon and
ensure it stays running.
The console is referenced,
but not correctly defined
in the system.cfg file.
See Configuration
Problems above.
Console icon is green and
no data is on the screen.
For 3270 consoles, console
is not varied to "console".
Vary the console port
"offline" and then back to
"console".