Thinklogical Velocitykvm-4, 5, 8, 24, 28, 34, 35 & 38 Manual - Manual (Page 39)

V e l o c i t y K V M E x t e n d e r P r o d u c t M a n u a l , R e v . B , J a n u a r y , 2 0 1 4 Page 39
Please contact our expert sales staff in Milford, CT. We are here Monday through Friday from
8:30am to 5:00pm, Eastern Time Zone. We’ll provide a representative’s direct dial phone
number when you call.
If leaving a voice message, please provide a preferred time to call back so we may reach you at
your convenience.
Our switchboard attendant will direct your call during regular business hours. We have an
automated attendant answering our main telephone switchboard after regular business hours
and holidays. You can leave voice messages for individuals at any time.
Fax
Our company facsimile number is 1-203-783-9949. Please indicate the nature of the fax on your
cover sheet and provide return contact information.
Product Support
Thinklogical’s support personnel are available Monday through Friday from 8:30am to 5:00pm,
Eastern Time Zone. If your application requires assistance at some time outside of our normal business
hours, please contact us beforehand and we will do our best to make arrangements to help you with your
Thinklogical products.
Limited Warranty Information
Thinklogical, LLC (“Thinklogical”) warrants this product against defects in materials and workmanship for
a period of one (1) year from the date of delivery (ordinary wear and tear excluded). This limited warranty
does not cover defects resulting from (i) use of the product other than as described in the applicable
documentation for the product; (ii) modifications to or repairs of the product that are made by any party
other than Thinklogical or a party acting on Thinklogical’s behalf, or (iii) combination of the product with
third party products that is not consented to by Thinklogical. Occurrences of events described in (i) – (iii)
shall void the foregoing warranty. This warranty gives you specific legal rights, and you may also have
other rights which vary from state to state.
Except for the express warranty set forth above, to the fullest extent permitted under applicable
law, Thinklogical, LLC and its suppliers disclaim any and all other warranties, express and
implied, including without limitation the implied warranties of merchantability, fitness for a
particular purpose, title and non-infringement.
If the defective product is returned to the authorized dealer within one (1) year of the delivery date, repair
or replacement of the product will be made. Repairs may be made with refurbished parts. If repair or
replacement is not possible, Thinklogical may keep the defective product and refund the amount that you
paid for the defective product. These are Thinklogical’s sole obligations, and your exclusive remedies, for
a breach of the limited warranty set forth above.
To return a defective product, contact the Thinklogical authorized dealer from whom you purchased the
product. Do not return a product directly to Thinklogical without prior authorization from your dealer.
If you have received prior authorization from your dealer and are returning a product directly to
Thinklogical:
1. You may contact your Sales Representative directly or call Customer Support at 1-203-647-8700
or 1-800-291-3211 (toll free).
2. Describe the defect with the product and Customer Support will issue a Return Merchandise
Authorization Number (RMA#).
3. Pack the product in all of its original packing, if possible, and write the RMA number on the box.
4. Return the product to: Thinklogical, LLC
Attn: RMA# [Insert the issued RMA# here.]
100 Washington Street
Milford, CT 06460 USA