Thinklogical X4 and Touchpanels - Manual (Page 41)

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V e l o c i t y D V I E x t e n d e r P r o d u c t M a n u a l , R e v . H , D e c . 2 0 1 4 Page 39
Note: Thinklogical, LLC
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products carry a one year warranty, with longer term
available at time of purchase on most products. Please refer to your product invoice
for your products Warranty Terms & Conditions.
Defect remedy shall be the repair or replacement of the product, provided that the defective
product is returned to the authorized dealer within a year from the date of delivery.
If you wish to return your device, contact the Thinklogical, LLC
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authorized dealer where you
purchased the device, or if you purchased directly, call Thinklogical at 1-800-291-3211 (USA).
6.2.2. Return Authorization
If you need to return your Thinklogical ® product to us for any reason, please get a
R
eturn
M
erchandise
A
uthorization Number (RMA#)
from Thinklogical’s Product Support Department (1-203-647-8700) before sending the unit in.
In the event you must return a product to Thinklogical directly, please contact Customer
Support at 1-800-291-3211 or 1-203-647-8700. Customer Support will ask you to describe the
problem and will issue you a Return Merchandise Authorization number (RMA#). Pack the device
in its original box, if possible, and return it with the RMA# printed on the outside of the box.
Note: DO NOT return a product to Thinklogical
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without a Return Material
Authorization.
Our Address
If you have any product issues or questions or need technical assistance with your Thinklogical
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system, please call us at 1-800-291-3211 (USA only) or 1-203-647-8700 and let us help. If you
need to write us or return a product, please use the following address: Return address for
products with Return Material Authorization:
Thinklogical, LLC ®
Attn: RMA#
100 Washington Street
Milford, CT 06460 USA
VelocityDVI
Extenders
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