Skutch Electronics BA-1000-A Vbox - Manual (Page 9)

Version 6.XX Page 9
Support
Audio Quality Problems
If the audio quality of your outgoing messages is poor, try
the following:
Hold the microphone so the head is at about chin
level, approximately 3 inches from your chin.
Speak your message in a loud clear voice.
The audio quality through the speaker will never
be as good as through the phone line; so have the
system call some other phone you can listen to
(make sure the volume on the system is all the
way down).
Customer Support
All operation or technical questions should be directed to
the Customer Support Center at 916-786-6186, between 7:30
a.m. and 4:30 p.m., Pacific time.
Before calling the Customer Support Center, we request
that you have your system set up and within arm’s reach of the
telephone. This is essential for accurate diagnosis of the
problem. If the Customer Support Center determines that the
unit must be sent in for repair, the following procedures MUST
be followed.
Warranty Repair
1) You MUST call the Customer Support Center to report
the problem the unit is experiencing and to provide us with
the return shipping information and day time phone
number.
1) Package the unit in the original box and packing material.
If you do not ship your unit with the original packaging
material you WILL be charged for the replacement of this
material.
2) You are responsible for all shipping costs to the Customer
Support Center.
3) The Customer Support Center will pay for UPS Ground
shipping back to the customer ONLY during the first year
of the warranty period, and only if the destination is within
the USA. If the customer chooses any other form of
shipment, or is located outside of the USA, the customer
will incur all shipping charges.
Non-Warranty Repair
If your unit should require Non-warranty service, follow
these procedures:
1)
Follow the WARRANTY REPAIRS procedures.
2) The customer will pay 100% of all shipping charges to and
from the Customer Support Center.
3) The customer will be charged for the following:
A flat rate labor charge.
All parts replaced.
Shipping charges
4) All repairs must be prepaid with Visa, Master Card,
American Express, Cashiers Check or Money Order.
Service Warranty
The Customer Support Center warrants all repairs for a
period of 90 days from the date of the service invoice.