D-Link DIR-412 - Manual (Page 93)

89 D-Link DIR-412 User Manual
Section 6 - Troubleshooting
Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DIR-412. Read the
following descriptions if you are having problems. (The examples below are illustrated in Windows ® XP. If you have a different
operating system, the screen shots on your computer will look similar to the following examples.)
1. Why can’t I access the web-based configuration utility?
When entering the IP address of the D-Link router (192.168.0.1 for example), you are not connecting to a website on the Internet
or have to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer
must be on the same IP subnet to connect to the web-based utility.
• Make sure you have an updated Java-enabled web browser. We recommend the following:
• Internet Explorer 6.0 or higher
• Safari 3.0 or higher
• Chrome 2.0 or higher
• Firefox 3.0 or higher
• Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a different
cable or connect to a different port on the device if possible. If the computer is turned off, the link light may not be on.
• Disable any Internet security software running on the computer. Software firewalls such as Zone Alarm, Black Ice, Sygate,
Norton Personal Firewall, and Windows ® XP firewall may block access to the configuration pages. Check the help files included
with your firewall software for more information on disabling or configuring it.