Measurement Computing WaveBook rev.4.0 - Manual (Page 77)

WaveBook User’s Manual 05-22-01 Troubleshooting 6-11
Customer Support
If you want to Expand or Enhance Your WaveBook System . . .
You can visit our internet site at http//:www.iotech.com to find the latest accessories and WBK options
that are available for your WaveBook system, or call our sales department at (440) 439-4091.
If you need to Report Problems or Request Product Support
Note: Please do not return any equipment to the factory unless it has an RMA number (Return
Merchandise Authorization number). RMA numbers are issued by the factory.
To report problems or request support, call the manufacturer’s Applications department. Contact
information follows shortly. When you contact us, please have the following information available, as
applicable:
•
Hardware model numbers and software version numbers.
•
Operating system, type of computer, and device information in the Windows control panel,
such as interrupts and address settings for our hardware and others.
•
Results of tests, such as the Daq* Configuration control panel.
•
Hardware setup and software configuration.
•
Information on input signals, including voltage ranges, signal impedance ranges, noise
content, and common mode voltages.
•
The name of a contact person from your company who can discuss the problems encountered.
•
Instructions for return shipping.
•
All troubleshooting notes and comments on tests performed, and all problem-related
conditions.
Note: Before calling for assistance, take a few minutes to read all parts of the manual that may be relevant
to the problem. Also, please review the troubleshooting material.
You can reach IOtech by one of the following means:
Phone: (440) 439-4091
Fax: (440) 439-4093
E-mail (Product Information/Sales): [email protected]
E-mail (Technical Support): [email protected]
Internet: http//:www.iotech.com
Mail: IOtech, Inc. z 25971 Cannon Road z Cleveland, Ohio 44146-1833
All equipment returned to the manufacturer must have an RMA (Return Material Authorization) number.
You can obtain an RMA number by calling the Customer Service or Applications departments. When
returning the equipment, use the original shipping container (or equivalent) to prevent damage. Put the
RMA number on your shipping label to ensure that your shipment will be handled properly. After receiving
your equipment, we will fax a confirmation form that summarizes the charges (if applicable) and expected
return date.