Daktronics Rodeo Interface with Daktronics Matrix Displays - Manual (Page 30)

24 Daktronics Exchange and Repair & Return
If, after the exchange is made the equipment is still defective, please contact Customer
Service immediately. Daktronics expects immediate return of an exchange part if it does not
solve the problem. The company also reserves the right to refuse parts that have been
damaged due to acts of nature or causes other than normal wear and tear.
For items not subject to exchange, Daktronics offers a Repair & Return Program. To send a
part for repair, follow these steps:
1. Call or fax Daktronics Customer Service:
Refer to the appropriate market number in the chart listed on the previous page.
2. Receive a Return Materials Authorization (RMA) number before shipping.
This expedites repair of the part.
3. Package and pad the item carefully to prevent damage during shipment.
Electronic components, such as printed circuit boards, should be placed in an
antistatic bag before boxing. Daktronics does not recommend packing peanuts
in packaging.
4. Enclose:
 Contact name
 Address
 Phone number
 The RMA number
 A clear description of symptoms
Daktronics Customer Service
PO Box 5128
331 32nd Ave
Brookings, SD 57006
The Daktronics Warranty and Limitation of Liability is located in Appendix C. The Warranty
is independent of Extended Service agreements and is the authority in matters of service,
repair, and display operation.