Daktronics Rodeo Interface with Daktronics Matrix Displays - Manual (Page 29)

Daktronics Exchange and Repair & Return 23
Exchange and Repair &
Return Programs
To serve customers’ repair and maintenance needs, Daktronics offers both an Exchange Program and
a Repair & Return Program.
Daktronics unique Exchange Program is a quick service for replacing key parts in need of
repair. If a part requires repair or replacement, Daktronics sends the customer a replacement
and the customer sends the defective part to Daktronics. This decreases display downtime.
Before contacting Daktronics, identify these important part numbers:
Timer Serial Number:____________________________________
Contract Number:_______________________________________
Date Installed: _________________________________________
Daktronics Customer ID Number:__________________________
To participate in the Exchange Program, follow these steps.
1. Call Daktronics Customer Service:
Schools (primary through community/junior colleges), religious
organizations, municipal clubs, and community centers
877-605-1115
Universities and professional sporting events, live events for auditoriums,
and arenas
866-343-6018
2. When the new exchange part is received, mail the old part to Daktronics.
3. If the replacement part fixes the problem, send in the problem part which is being
replaced.
a. Package the old part in the same shipping materials in which the replacement
part arrived.
b. Fill out and attach the enclosed UPS shipping document.
c. Ship the part to Daktronics. In most circumstances, the replacement part will be
invoiced at the time it is shipped.
4. A charge will be made for the replacement part immediately, unless a qualifying
service agreement is in place. In most circumstances, the replacement part will be
invoiced at the time it is shipped.
5. If the replacement part does not solve the problem, return the part within 30 working
days or the full purchase price will be charged.