Avery Dennison Monarch 9416 XL Printer Equipment Manual - Manual (Page 23)

Troubleshooting 4-1
T R O U B L E S H O O T I N G 4
This chapter includes information on
♦ possible printing problems and solutions
♦ printing test labels
♦ calibrating the supply.
P r i n t i n g P r o b l e m s a n d S o l u t i o n s
This section lists some common problems and their solutions.
Problem Action
Indicator light is off when the
printer is turned on. Check the power connections from the power supply to the
printer and the AC outlet. See "
Connecting the Power
Supply " in Chapter 1, for more information.
Check the cable connections from the computer to the
printer. "
Connecting the Communication Cable " in Chapter
1, for more information.
Verify that the supply is loaded correctly. See Chapter 2,
“
Loading Supplies and Printing ,” for more information.
Clean the printhead. See " Cleaning the Printhead " in
Chapter 3, for more information.
Indicator light is GREEN, but
the printer will not print.
Make sure the cover is closed completely.
Calibrate the supply.
1. Turn off the printer.
2. Load supply for non-peel mode. See Chapter 2,
“ Loading Supplies and Printing ,” for more information.
3. Press and hold the FEED button while turning on the
printer.
4. Release the FEED button after the indicator light
starts flashing ORANGE. The printer calibrates the
black mark or die cut sensor, measures the label
length, and prints the test labels.
5. To resume normal printing, turn off the printer, wait
two seconds, then turn it back on again.
Problem with the supply. Load different supply. See
Chapter 2, “
Loading Supplies and Printing ,” for more
information.
Printing stops and indicator
light turns RED.
Or,
Printing is not lined up
correctly on supply.
Clear a label jam. See “ Clearing Supply Jams ,” in Chapter
3, for more information.
Make sure the black mark/die cut sensor is set correctly
for your supply type. See “
Adjusting the Black Mark/Die
Cut Sensor ,” for more information.