Adtec digital eyeMonitor - Manual (Page 40)

Appendix 38
G Standard Operating Procedures
Daily (Before T&B Verification)
1.
Use eyeMonitor’s Verification Report to confirm that all verifications
have been returned since the last billing cycle (marked Complete). Determine
if there are any missing or partial verifications that will need to be retrieved
since the last time you verified. If verifications are missing or partial, correct
the issue or use autoDialer to get the final verification from the ad inserter.
2.
Review Alarms assigned to you for corrective action.
Daily (All Day)
3.
Use eyeMonitor’s Discrepancy Report to determine if there are any
outstanding error or cue issues that indicate insertion failures. Implement
corrective action for discrepancies.
4.
Use eyeMonitor’s Headend Monitoring Zones to get a real time status of
all channels in each headend. To evaluate a run rate for a particular headend,
select any cell with in that headend and right click to navigate to Headend
Analysis.
5.
Use the eyeMonitor Encode List Report (or the adCode encode list) and
encode all missing ad content.
Daily (After Schedules Are Created)
6.
Use eyeMonitor’s Schedule Report to confirm that all new schedules are
loaded in the ad inserters.. Verify the time/date stamp of the schedule for
modified schedules.
7.
Use the eyeMonitor Missing Content Report (or the adManage Content
Management > Missing) to determine if there are any spots missing or not
encoded for the schedules that are created. Correct any missing content
problems.
Weekly
1.
Use eyeMonitor’s Discrepancy Report to determine if there are any
outstanding error or cue issues for the system as well as any patters on
missed insertions
2.
Use the eyeMonitor’s and adManage’s Run Rate percentage Alarms and
Reports to determine if any maintenance or adjustments need to be made to
improve overall performance.
3.
Use adManage’s Content Management>Evergreen section to protect any
spots that you do not want to be deleted. This will protect the spot from any
type of deletion in adManage.
4. Verify that schedules and content are loaded for the weekend.
Monthly
1.
Use adManage’s Content Management > Drive Status and Purge
Functions to maintain inserter drive health and efficiency.
2.
Use adManage’s Content Management > System MVL to maintain the
Gateway Server’s drives and file maintenance.
3.
Use adManage to setup Alarms for your users. You can assign any
alarm created to any user that has been setup.