Adtec digital RD-30 (version 2.1.1) Manual - Manual (Page 39)

● SLA LEGACY
Services: Includes initial product orientation
Technical support M-F 8AM - 8PM (EST)
Firmware and software upgrades
Includes Duet, Soloist 2/ 2S, Mirage, edje1013/1015/2000/2100/2110.
Most legacy products cannot be repaired
● SLA SESSION SUPPORT
Services: Technical support M-F 8AM - 8PM (EST)
Includes support for 5 days after first call
● SE SUPPORT
Services: Event based on-site technical representation
*Available for up to three years after purchase for Adtec manufactured products only
**Excludes equipment that has been subject to misuse, negligence, or accident
All SLAs are subject to terms and conditions of sale. For details see adtecdigital.com/sales/terms
10.29.14- v2.1.1