Product end of support, Nexcom rma service information – NEXCOM MRC 2200 User Manual

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Chapter 7: Warranty and Service

MRC 2200 User Manual

The EWP (Extended Warranty Program) Service that customers could
choose from include

Product Cat-

egory

Warranty

Warranty Extension

Warranty
Period

1st-year

2nd-year

3rd-year

4th-year 5th-year

Main-Board

Free

Yes

Parts (LCD/
CPU/HDD)

Free

Yes

Accessory Kit

Free

Yes

- Extended Warranty Service Fee (Not including the Freight Charge) is listed
in the NEXCOM RMA Service Charge Table posted in NEXCOM website.

- Extended Warranty could be ordered before the product shipment. After
the product shipment, extra fee of Logistic Handling Charge will be added.

7. Product End of Support

Any product being discontinued will be announced as EOL (End of Life)
and, identified on the price list for at least six months prior to its discon-
tinuation. And, at the last buy day, discontinued products will be removed
from the price list and are no longer available for purchase unless specially
requested.

Product Support, however, will last until the day of EOS (End of Support)
which is the last Shipment Day of EOL product plus the product Warranty
Period. So, the product support and warranty for the Last-buy discontinued

product will be granted until its warranty period is expired, that’s, reaching
the EOS Day of the product.

Before its EOS Day, NEXCOM will continue to investigate, trouble shoot-
ing, and characterize issues in an attempt to provide solution and work-
around for the product; when it reaches its EOS Day, NEXCOM will only
provide limited support on a commercial effort basis.

NEXCOM reserves the right to charge for any requested support/service
of any her EOS product. In addition, NEXCOM reserves the right to reduce
service available for renewal EOL product under this policy at any time in
its sole discretion, with or without notice.

8. NEXCOM RMA Service Information

NEXCOM Website at
www.nexcom.com.tw
NEXCOM provides all the product information, company briefing, and the
RMA Service System to provide the needed service to the customers.
Please do look for the eRMA System for requesting a RMA Service; check-
ing the RMA Service Table for any extra service required; RMA Contact
Window and Procedure Guideline listed for the follow-up/tracking of your
RMA.