Out of warranty service, Extended warranty program – NEXCOM MRC 2200 User Manual

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Chapter 7: Warranty and Service

MRC 2200 User Manual

4.3 NEXCOM will use parts made by various manufacturers in performing
the repair.

4.4 The repaired products will be warranted subjected to the original war-
ranty coverage and period only.

4.5 For products returned for RMA request but, proved to be no defect/
fault after the RMA process, NEXCOM reserves the right to claim for a
NDF/NTF (No Defect/Trouble Found) Service Charge.

4.6 NEXCOM will issue RMA Report which included Repair Detailed Infor-
mation to the customer when the defective products were repaired and
returned.

4.7 In addition to the above, NEXCOM may authorize Independent/Third-
party suppliers to repair the defective products for NEXCOM.

5. Out Of Warranty Service

There will be a Service Charge from NEXCOM for the “Out Of Warranty”
product service, these include Basic Diagnostic Service Fee and Advanced
Component Replacement Fee respectively. If the product can not be
repaired, NEXCOM will either return the product to the customer or, just
scrap it, by customer’s instruction.

5.1 Testing and Parts Replacement
NEXCOM will have the following charges for those Out Of Warranty RMA
service:
5.1.1 Basic Labor Cost and Testing Fee.
5.1.2 Parts Fee: NEXCOM will charge for main IC, chip-set, and so on.
5.1.3 3rd Party Parts Fee: replacement for CPU, DIMM, HDD, Chassis, PSU,
LCD Panel, Battery Pack, Mount, Hold-Arm and so on.
All the fees are listed in the NEXCOM RMA Service Charge Table posted on
the NEXCOM website.

5.2 Out of Warranty product will have a three (3) months warranty for the
fixed issues. If the product failed with different problem after the RMA
process, they still incur the service charge of “Out of Warranty”.

5.3 “Out of Warranty” products will not be repaired without a signed PI
from the customer, as the agreement of the charged RMA service/repair
process.

6. Extended Warranty Program

An Extended Warranty Service Program is available for normal channel
partners, distribution agents, and end customers. All NEXCOM customers
could buy additional warranty period for their NEXCOM products to have
more cares and services provided by NEXCOM After-sales Service Team and
System.