Rma procedure, Product repairing – NEXCOM MRC 2200 User Manual

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Chapter 7: Warranty and Service

MRC 2200 User Manual

service person or, which have been subjected to misuse, abuse, accident,
or improper installation.
2.4.3 It doesn’t have the NEXCOM Serial Number labeling for warranty
period identification/tracking.

RMA that NEXCOM has determined not to be covered by the warranty will
be charged the NEXCOM standard repair fee for the repairing. If a RMA is
determined to be not repairable, customer will be notified and product(s)
may be returned to customer at their request; a minimum service fee may
be charged however.

3. RMA Procedure

For the RMA (Return Merchandise Authorization) shipment, customer is
responsible for packaging and shipping the product to the designated
NEXCOM service site, with shipping charges prepaid by the customer.
The original NEXCOM shipping box should be used whenever possible.
NEXCOM shall pay for the return of the product to the customer’s loca-
tion. In case of expedited shipping request, an extra service charge shall
be assessed and the customer is responsible for this extra return shipping
charge.
3.1 Customers should enclose the “NEXCOM RMA Service Form” with the
returned products.

3.2 Customers need to write down all the information related to the prob-
lems on the “NEXCOM RMA Service Form” when applying for the RMA
service. Those information will help NEXCOM to understand the problems
better; those usually include the fault description, on-screen messages,

and any picture(s) if possible.

3.3 Customers could send back the faulty product(s) with or without the
accessories and key parts such as the CPU and DIMM. If those key parts are
included, please be noted clearly within the RMA Request Form; NEXCOM
takes no responsibility for the parts which are not listed in the returned
request form.

3.4 Customers hold the responsibility to ensure that the packing of defec-
tive products is durable enough to be resistant against further damage
within the transportation; damage caused by transportation factor is
treated as “Out of Warranty” under our warranty specification.

3.5 RMA products returned by NEXCOM to any location other than the
customer registered delivery address will incur an extra shipping charge
whenever there is a need; the customer is responsible for paying the extra
shipping charges, duties, and taxes of this shipment.

4. Product Repairing

4.1 NEXCOM will repair defective products covered under this limited war-
ranty that are returned to NEXCOM; if products do prove to be defective
during their warranty period, they will be repaired unless other warranty
terms have been specified.

4.2 NEXCOM owns all parts removed from repaired products.