Xblue Networks X-44 - Manual (Page 14)

Automated Attendant Answering
The
X-44
telephone
can
work
as
a
standalone
telephone
and
as
you
add
telephones
to
your
existing
network
it
becomes
a
full
featured
telephone
system
with
Auto
Attendant,
Call
Forwarding,
Call
Hold,
Music
on
Hold,
Conference,
and
Voicemail.
Telephone
Line
calls
can
be
programmed
to
ring
one
or
more
X-44
telephones.
In
addition,
they
can
be
programmed
as
Direct
Private
Lines
known
as
Direct
Inward
Dial
(DID).
When
a
call
that
is
programmed
to
ring
all
extensions
and
it
goes
unanswered
the
call
can
be
programmed
to
go
directly
to
a
single
mailbox
or
to
the
system’s
Automated
Attendant.
Auto Attendant Greetings
The Auto Attendant can answer with a day or night greeting.
The Day Greeting - “Thank you for calling XBLUE Networks, if you know your party’s extension
dial it now for Sales dial 101, for Accounts Payable dial 102, for Support dial 103, etc.
The Night Greeting - “Thank you for calling XBLUE Networks, you have reached us after our
regular business hours which are 8:30 am to 5:00 pm, central time. If you know your party’s
extension dial it now to leave a message in our general delivery mailbox dial zero and someone
will call you on the next business day.
Since all calls can be programmed to go directly to a mailbox you may want to leave a similar message
for all callers, such as:
Single Voice Mailbox - “Thank you for calling XBLUE Networks, You have reached this message;
if all agents are busy during our regular business hours, which are 8:00 am to 5:30 pm, central
time, or it is after hours. Please leave a message and someone will contact you as soon as
possible.
Calls on hold or being transferred will be played Music On Hold (MOH), which is provided by the X-44
system. It is also possible to change the MOH file.
Product Overview
14