Turning Technologies Triton Web - Manual (Page 37)

Triton Data Collection System 35
tritondatacollectionsystem.com/triton-support
Hardware
• Which ResponseCards are compatible with Triton DCS?
Triton DCS only works with ResponseCard NXT with firmware version 2.0 or higher.
• I cannot login. What is wrong?
The firmware on the ResponseCard NXT must be 2.0 or higher. To find the firmware, press the softkey below the
wrench > press the right arrow until you see Device Info > press Enter > press the right arrow.
• The channel number is blank on the Triton Proctor Application login screen.
Triton DCS only works with the Proctor Receiver. If the Proctor Receiver is plugged in and the channel number is
blank, unplug the receiver and plug it into a different USB port.
• ResponseCard NXT displays the message: “Incorrect Test: Restarting.”
This occurs when a Participant starts the login process for Answer Document A but never completely enters the exam.
The Proctor then starts Answer Document B, however the Participant’s ResponseCard is still in the log in process for
Answer Document A. The Participant will be taken to the Welcome screen on the ResponseCard and must login again
to continue the exam.
• ResponseCard NXT displays the message: “Memory Exception Seek New Device.”
This happens if the ResponseCard’s memory becomes corrupt and is unable to properly store exams. The Participant
will need to replace the ResponseCard with a replacement device to continue testing.