EXFO FTB-500 (Window XP) - Manual (Page 275)

Troubleshooting
FTB-500 265
Solving Common Problems
The 3G USB modem key is
connected, but you are not
able to access the Internet.

There is no SIM card in
the USB modem key.
Insert the SIM card into the
USB modem key. For
complete instructions, refer
to the documentation that
came with your modem key.

The FTB-500 unit is not
up to date.
Ensure that the latest System
Upgrade and Platform kits
are installed on your unit
before connecting your USB
modem key. For more
information, see Accessing
the Internet with a 3G USB
Modem Key on page 97.

The USB modem key is
not detected properly.
Disconnect the modem key
from your unit, and try
connecting it again.
If the modem key is still not
detected, try connecting it to
another USB port.

The SIM card has not
been activated or there
is a problem with
service package that you
purchased.

There is a problem with
the mobile network.
Contact your provider of
mobile services.
Problem Possible Cause Solution