EXFO FTB-500 (Window XP) - Manual (Page 273)

FTB-500 263
13 Troubleshooting
Solving Common Problems
Before calling EXFO’s technical support, you may want to consider the
following solutions to problems that could occur.
Problem Possible Cause Solution
My FTB-500 does not start.

It is not connected to a
power source.

Batteries are completely
discharged.

Windows startup files
have been corrupted.

The system has
encountered a problem.

Ensure that the power
cord or power supply is
connected to both the
FTB-500 and the power
inlet.

Change or recharge the
batteries.

Contact EXFO.

Press the On/Off button
for ten seconds to
reboot the system.
The screen remains black
even if the FTB-500 is turned
on.
The display parameters are
not correctly set.

If no external monitor is
connected, press the
backlight level button.

If an external monitor is
connected, verify the
brightness settings in
ToolBox.
My FTB-500 is not
responding.
The system has
encountered a problem.
Press the On/Off button for
fifteen seconds to reboot the
system.