EXFO FTB-500 (Window XP) - Manual (Page 274)

Troubleshooting
264 FTB-500
Solving Common Problems
The USB device I have just
installed is not working.

There might have been
a problem during
installation.

You do not have the
proper driver for this
device.

Disconnect, then
reconnect the device.

Turn off the FTB-500,
then turn it on again.

Ensure that you have the
right driver (can be
provided with the
device itself).
The FTB-500 does not
recognize a test module.

Module application is
not installed.

Defective module.

Install the
corresponding
application using the
Update Manager
application.

If the FTB-500
recognizes other
modules, the faulty
module could be
defective. Return it to
EXFO for repairs.
Express cards are not
recognized at insertion.
You might not have the
latest Express card driver.
Install the most recent
Express card driver available
for your card.
Problem Possible Cause Solution